Our Capabilities
What Our Managed IT Covers
A holistic suite of services designed to keep your business running securely and efficiently.
IT Infrastructure Management
Full-scale management of your servers, routers, switches, and storage arrays. We ensure your physical and virtual infrastructure is patched, updated, and performing optimally.
Helpdesk & Remote Support
Provide your employees with instant access to certified technicians. We resolve desktop issues, software glitches, and login problems quickly to minimize staff downtime.
Managed Security
Integration of next-gen firewalls, endpoint detection and response (EDR), and routine vulnerability scans to protect your network against unauthorized access and malware.
Data Backup & Disaster Recovery
Automated, encrypted daily backups with tested restoration protocols. Ensure business continuity even in the event of hardware failure, ransomware, or natural disasters.
24/7 NOC Monitoring
Our Network Operations Center watches your critical systems around the clock, receiving automated alerts for memory spikes, disk failures, or network outages to act instantly.
Vendor Management
We handle interactions with your internet service providers, software vendors, and hardware suppliers so you never have to deal with technical disputes or blame games.
The FIB IT Advantage
Why Outsource to Us?
Delegating your IT operations to FIB IT Solutions delivers immediate strategic advantages. You gain an entire team of certified professionals for a fraction of the cost of hiring a single in-house engineer.
Predictable IT Budgeting
Fixed monthly Annual Maintenance Contracts (AMC) mean no surprise repair bills or unexpected hardware replacement costs.
Zero Downtime Focus
We focus on preventative maintenance, identifying failing hard drives or outdated firmware before they impact your daily operations.
Access to Expert Knowledge
Tap into a diverse pool of talent, from Azure cloud architects and cybersecurity analysts to helpdesk technicians, instantly.
Managed Service Packages
Choose the right managed IT service model.
Packages are designed to highlight scope and support maturity. Pricing is intentionally not shown because every environment needs assessment, boundaries, service hours and add-ons before a fair quote is prepared.
Core Protection
Reliable day-to-day IT support and maintenance for standard business environments.
Best Suited For
- Remote support and L1 IT support
- Basic server, network, firewall and WiFi support
- Microsoft 365 basic support
- Manual backup verification
- Quarterly preventive maintenance
Emerging Performance
Proactive monitoring and stronger operational support for growing and multi-site businesses.
Best Suited For
- L1 + L2 advanced support services
- Infrastructure, server, network and firewall monitoring
- Cloud and virtualization support
- Patch management and monthly preventive maintenance
- Asset management, reporting and service manager
Complete Excellence
Enterprise-grade ownership for critical operations, governance, continuity and strategic IT planning.
Best Suited For
- L1 + L2 + L3 enterprise support
- Full infrastructure, performance and backup monitoring
- Business continuity and disaster recovery support
- Technical account manager and executive dashboard
- Executive IT governance and strategic planning
Managed Security Add-On
Add MSSP / SOC, SIEM monitoring, threat detection, vulnerability assessment and compliance assistance.
Cloud Backup Add-On
Secure offsite backup, automated scheduling, monitoring, verification, recovery testing and retention controls.
Resident Engineer Add-On
Add onsite L1, L2 or L3 resident engineer support for faster onsite ownership and specialist expertise.
No fixed package price shown: Managed IT scope depends on users, devices, servers, locations, support hours, monitoring requirements, cybersecurity add-ons and service boundaries. We work with you to identify the right service model and provide a fair, customized quote.
Industries We Support
Managed IT built for real business environments.
Different UAE sectors need different levels of support, uptime, security and governance. We align managed IT scope with the way each industry operates.
Frequently Asked
Questions
Book a 15 min call
If you have any questions, just book a 15-minute call with us before subscribing
Book a Free CallWe provide comprehensive support including 24/7 helpdesk, proactive network monitoring, patch management, endpoint security, and strategic IT consulting.
That's up to you. We can act as your entire IT department, or co-manage alongside your existing team to handle heavy lifting and off-hours support.
We offer strict SLAs with guaranteed response times, often within 15 minutes for critical, business-impacting issues.
Our dedicated onboarding team conducts a full audit of your environment, documents all systems, and deploys our management agents seamlessly without disrupting users.
Trusted By Leading Enterprise Technology Ecosystems
Let us build your IT environment together.
Free 30 minute consultation with a FIB IT architect. We review your goals, map the right services and share a clear next step. No obligation.
What you get on the call
-
Infrastructure Assessment
Free review of your IT environment.
-
Support Plan Recommendation
Right-sized SLA and coverage mapped.
-
Indicative Pricing
Ballpark monthly recurring budget.