Privacy Policy

1. Who we are

This website is operated by FIB IT Solutions, an information technology services company based in Dubai, United Arab Emirates. Our registered office is Office 23, Mezzanine Floor, Entrance 1, Mohammed Abdul Rahman Al Bahar Building, Salah Al Din Street, Deira, PO Box 77106, Dubai, UAE. For any question about this policy, contact us at info@fib-it.ae or +971 4 494 3023.

2. What information we collect

We only collect personal information that you choose to give us. Specifically:

• Contact form submissions. When you complete the enquiry form on our contact page, we collect your first name, last name, business email address, the inquiry type you select, and the content of your message.
• Direct correspondence. If you email or call us, we retain the contact details and the content of that correspondence.
• Technical server logs. Our hosting provider records standard request data such as IP address, browser type, and the pages requested. This is generated automatically by the hosting infrastructure and is used for security and reliability purposes.

We do not ask for, and you should not send us, sensitive personal data, payment card details, or account passwords through this website.

3. Why we use it

We use the information you submit solely to respond to your enquiry, to prepare a proposal or quotation you have asked for, and to maintain a record of our business correspondence with you. We do not use your details for automated decision-making or profiling, and we do not send marketing emails to addresses collected through the contact form unless you separately ask us to.

4. Cookies and tracking

This website does not set cookies, does not run analytics or advertising scripts, and does not load third-party trackers or social media pixels. No behavioural profile of your visit is built or shared.

5. Third parties who process data for us

We keep the number of third parties involved deliberately small:

• FormSubmit processes contact form submissions and forwards them to our company inbox. Your form data passes through their servers in order to be delivered to us.
• Our website hosting provider stores the website files and generates the technical server logs described above.

Because these providers may operate servers outside the UAE, your information may be transferred and stored abroad. We do not sell, rent, or trade your personal information to anyone, and we do not share it with third parties for their own marketing purposes.

6. How long we keep it

Enquiry correspondence is retained for as long as needed to deal with your request and to meet our commercial and legal record-keeping obligations. When information is no longer required for either purpose, it is deleted.

7. Your rights

Under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you may request access to the personal data we hold about you, ask us to correct information that is inaccurate, request its deletion, object to how we are using it, or withdraw a consent you previously gave. To exercise any of these rights, email info@fib-it.ae. We will respond within the period required by applicable law.

8. How we protect it

This website is served over encrypted HTTPS connections, and access to the mailbox that receives enquiries is restricted to authorised FIB IT Solutions personnel. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we apply the safeguards we consider appropriate to the sensitivity of the information involved.

9. Changes to this policy

We may update this policy as our services or legal obligations change. The revision date at the top of this page always reflects the current version.

10. Contact us

Questions or complaints about how we handle personal data can be sent to info@fib-it.ae, or by post to the Deira address listed in section 1.